General Terms and Conditions
“GENERAL CONDITIONS OF ELECTRONIC CONTRACTING FOR THE PROVISION OF SERVICES BY ONLINE VIRTUAL OFFICE, S.L.”.
These General Terms and Conditions of Contract, together with the Special Conditions that may be established in each case (hereinafter, and collectively, the “Terms of Contract”) expressly regulate the relationship between Online Virtual Office, S.L. (hereinafter the “Company”) and those individuals and/or legal entities (hereinafter the Contracting Party) that electronically contract the services (hereinafter the “Service(s)”) that this company offers for this purpose under the domain and/or subdomains “cacplus.com” (hereinafter the “Portal”). The Company may offer the subscription of combined offers of Services (hereinafter the “Combined Offers”). Each of the Services included in these Combined Offers shall be regulated in accordance with the applicable conditions, as the case may be.
Online Virtual Office, S.L. is a trading company with registered address at Rambla de Catalunya, 66, 08007 Barcelona, incorporated for an indefinite period of time by virtue of public deed and registered in the Mercantile Register of Barcelona, Volume 43182 Folio 164 Page 425824 Entry 1 and NIF number B65801979.
1. Acceptance of the General Conditions
The activation of the button to send the booking request through the Company’s Portal confers the status of “Contracting Party” and expresses the full and unreserved acceptance of the Contracting Conditions of the Services requested in the version made available electronically by the Company prior to the activation of the button to send the booking. The latest version of the Terms and Conditions can be found at https://www.cacplus.com/en/terms-and-conditions/..
Before booking any of the Services offered, please read carefully the Contracting Conditions that regulate the provision of the Service you want, including the operational and functional characteristics of the Service, as well as the applicable rates in each case. For any additional information or clarification regarding the content of the Terms and Conditions, please do not hesitate to contact our Customer Service via email at [email protected] or telephone +34931842784 before activating the Contract.
The Company reserves the right to unilaterally modify or replace these Terms and Conditions as a result of the existence of new economic and/or commercial circumstances that make this advisable, as well as the modification, evolution and enactment of laws, regulations and rules applicable to the provision of the Service and/or aspects related to the same.
In all the cases foreseen in the previous paragraph, the Company shall previously inform the Contracting Party at least fifteen (15) days in advance. If the Contracting Party does not agree with the new conditions, it may terminate the contract in advance by giving 30 days’ notice in writing.
2. Object and Scope of Contract
The purpose of the Terms and Conditions is to regulate the contractual terms for the provision of the Services and the consideration due by the Contracting Party to the Company, as well as the use of the Service by the Contracting Party. The provision of the Services shall be carried out by means of the procurement, provision, organisation, use and management by the Company of the technical, human and operational resources necessary for this purpose and, always and in all cases, in consideration for the prices in force at any given time.
The Company, through the Website, undertakes through the formalisation of this contract to provide, for information purposes and without limitation, the following services under the conditions detailed in Annex I to this agreement:
a) Registered addresses of companies
b) Receipt of correspondence
c) Forwarding of correspondence
d) Personalised attention to visitors
e) Personalised telephone answering
(f) Rental of meeting rooms
Unless expressly stated otherwise, all the Services offered by the Company shall be governed by the Terms and Conditions contained herein and by the Specific Conditions that may apply to each of the Services.
These Terms and Conditions of Contract, together with the specific request made through the Website by the Contracting Party – the Particular Conditions – imply the formalisation of the Service contract between the Company and the Contracting Party, who declares to be a natural person of legal age, or a legal entity, to have sufficient capacity to contract and to have read, understood and accepted these Terms and Conditions.
3.2. Application Data
The Contracting Party is responsible for ensuring that the data included in the Booking through the Company’s Website, as well as any other data relating to the registration process, are true and accurate, and undertakes to notify the Company as soon as possible of any changes to such data, especially those relating to the information necessary for the proper maintenance and management of the provision of the contracted Services, including, for example, contact details and persons, and bank account details. The Contracting Party may modify the data provided at any time by notifying the Company by e-mail at the following address [email protected].
The Company reserves the right to accept or refuse any Booking, provided that: (a) verify that the information provided is untrue and/or inaccurate; (b) considers that the request made: (i) does not comply with the terms set out in the Terms and Conditions of Business and/or (ii) damages or is likely to damage the Company’s corporate image or is contrary to the Company’s intended business purposes; and (c) is in default of payment for any Service previously contracted with the Company. The refusal to provide the Services shall be made by e-mail to the addresses provided in the Booking, justifying the reason for the refusal.
3.4. Acceptance and activation
The Company, at the time of booking and within a period not exceeding one (1) working day, shall send by e-mail to the address provided in the Booking as the main means of contact, an order form or supporting invoice with a description of the service booked and the cost – with a breakdown of taxes if applicable – to confirm that the actual booking has taken place. An applicant whose application has been rejected by the Company may reapply for services, provided that the reasons for the rejection have been duly corrected or eliminated.
The booked Service and secure customer area shall be active within one (1) working day of the Company’s receipt of the supporting documentation requested by e-mail to the Contracting Party and in accordance with the provisions of Annex II. The Contracting Party, from the date of acceptance of this contract, shall have fifteen (15) working days to provide said documentation, otherwise the Company may terminate the contract subscribed to all effects and purposes, without the need for a judicial resolution and without such conduct causing damages to the Company, in which case the provisions of clause 7.2 shall apply.
4. Rights and Obligations of the Company
The Company shall be entitled to: (a) charge the Contracting Party the price for the provision of the Services; (b) require the Contracting Party to provide a Security Deposit in order to guarantee the obligations assumed by the Contracting Party during the term of these Terms and Conditions, (c) to make changes or improvements to the Services provided, as long as such improvements do not adversely affect the contracting party’s community, and (d) interrupt the Services of the private area of the Website in order to carry out all those tasks that it considers necessary and/or convenient in order to carry out improvements and/or restructuring of the same, as well as to carry out maintenance operations of the Service.
The Company undertakes to: (a) provide the Services in accordance with the terms set out in the Terms and Conditions of Contract and (b) use its best endeavours to ensure the efficient provision of the Services for the duration of the contract. The Company shall use its best endeavours to provide the Contracting Party with the Services on the agreed terms, but shall not be liable for circumstances or events beyond its control, such as delay, interruption or malfunction of the Services attributable to third party operators or service companies, lack of access to third party networks, acts or omissions of Public Authorities or acts of God or force majeure.
5. Rights and obligations of the Contracting Party
The Contracting Party shall be entitled to: (a) use the contracted Service under the terms and conditions agreed in the Terms and Conditions of Contract and (b) receive information regarding the development and implementation of new and/or complementary functionalities to the contracted Services.
The Contracting Party shall: (a) meet the payment obligations on the agreed terms and conditions; (b) actively cooperate with the Company to enable the provision of the Services, and to this end, to provide the necessary data in accordance with the provisions of clauses 3.2. and 3.4, (c) observe all rules that the Company may impose on the use of allocated facilities and resources, as well as the related policies and conditions of use at the e-mail address: https://www.cacplus.com/es/terminos-y-condiciones/ and in particular Law 10/2013, of 28 April, on the Prevention of Money Laundering and the Financing of Terrorism (and all legal or regulatory provisions consistent with or complementary to it), which form part of this contract by reference and (d) to make good use of the Service and therefore not to use it in bad faith for any practice that is prohibited by law or rejected by commercial practices. The Company is hereby empowered, from the moment it becomes aware of any illegal action or use in general by the Contracting Party, to inform the competent authorities of these circumstances and to immediately terminate the service. The Contracting Party shall be solely liable for any legal, judicial or extrajudicial claim or action brought by injured third parties, and shall assume all expenses, costs and indemnities that the Company may assume if the claim is directed against the latter.
6. Economic conditions
6.1. Prices and payment method
The price of the services will be the price specified on the Website in the section on rates or prices relating to the service booked. The amounts indicated do not include current VAT or any other applicable taxes.
In consideration for the Services rendered, the Contracting Party shall pay to the Company the amount resulting from applying the prices specified at all times in the Application Form., plus the Value Added Tax (VAT) levied on this amount at the rate determined in each case by the applicable rules in force at any given time. The contracting party must pay the amount corresponding to the contracted service by means of the payment methods established as available on the Website at the time.
Invoicing for the Services shall commence on the date of receipt on the same day on which the Company notifies the Contracting Party of acceptance of the Contract or from the date on which the Company activates the contracted Service, whichever occurs first. Invoicing for the Services shall be made at the Contracting Party’s expense, in accordance with the fixed prices and/or with the corresponding price revisions that may be applicable. The Services will be invoiced: (a) monthly or annually in advance in the case of registration fees, periodic service fees and usage fees; or (b) in accordance with the billing schedule agreed in the Special Conditions.
Invoices for the provision of the Services shall include the corresponding Value Added Tax, at the rate applicable from time to time. Any reimbursable expenses or services rendered, not initially included in the Order Form, shall be charged on the invoice immediately following the period in which the excess has occurred and in accordance with the price tariff in force in the period in which the excess has occurred.
6.3. Form and term of payment
By accepting these conditions, the Contracting Party expressly and unreservedly consents to the Company carrying out the collection operations necessary for the acquisition of the Services contracted. The Contracting Party therefore expressly authorises the Company to charge the payment methods that he/she enters from a secure area and, therefore, the transactions that the Company carries out either by direct debiting the Contracting Party’s current account or by debiting his/her card or any other payment method entered by the Contracting Party are considered authorised for the purposes of Law 16/2009, of 13 November, on payment services.
Irrespective of the duration of the service initially contracted, the Contracting Party must make the first payment immediately after processing the application. The Company will not take any action until this payment has been duly confirmed. Payment shall be considered to be confirmed when the bank so informs the Company. In the case of bank transfers, the Contracting Party must send proof of payment by email to [email protected]The concept of the revenue shall be duly identified.
Fixed services shall be paid by the Contracting Party in monthly or annual instalments in advance, while variable costs that the Contracting Party may incur shall be paid in monthly instalments in arrears. Payment shall be made within five (5) days after the invoice date by direct debit or credit card payment to the account designated by the Contracting Party.
If five (5) working days have passed since the expiry of any of the services without the Contracting Party having paid for them, the Company may completely withdraw the provision of the service and terminate this agreement, exempting the Company from making any type of refund or being liable for any reason for the loss of the Contracting Party’s operability or information due to the withdrawal of the service due to non-renewal or non-payment.
6.4. Bank returns
For each bank return that occurs for reasons attributable to the Contracting Party, such as incorrect details, having returned the receipt to the bank or not having sufficient funds in the account number or card indicated to make the charge, the Company shall charge an additional fee of thirty (30) euros for each of the unpaid receipts corresponding to the bank and administration costs arising from the return of the payment. As soon as the Company receives from the bank a rejected direct debit or the return of the charge made to the credit card by the Contracting Party, it shall inform the contracting party by e-mail so that the amount can be paid with the aforementioned surcharge of thirty (30) euros. Payment for unpaid services must be made by bank transfer and the Contracting Party must subsequently send proof of payment by e-mail to [email protected] If the Contracting Party fails to pay for the service within one (1) working day, the Company shall proceed to temporarily restrict the contracted service. Likewise, the Company may prohibit access to the rest of the services contracted by the Contracting Party until the Contracting Party compensates the debts owed to the Company for as long as the situation of non-payment continues. If five (5) working days have elapsed since the non-payment of any of the services without the Contracting Party having paid for them, the Company may completely withdraw the provision of the service and terminate this agreement, exempting the Company from making any type of refund or being liable for any reason for the loss of the Contracting Party’s operability or information due to the withdrawal of the service due to non-renewal or non-payment.
The Contracting Party shall pay the amount established in the specific conditions as a deposit at the time of contracting, which shall be returned by bank transfer within a maximum period of sixty (60) days from the end of the contract, once the Company has verified that there is no liability on the part of the Contracting Party or amount pending settlement, as well as upon presentation by the Contracting Party of the documents that justify the change of address at the competent public bodies (Trade Register, Tax Authorities, TGSS, etc.).
Under no circumstances may the deposit be used as a means of payment for the services contracted.
In the event that the invoicing generated by the Contracting Party as a consequence of the use of the services described in letter c), e) and f) of Annex I, should said service have been contracted, during the term of the contract, equal 50% of the amount paid as a deposit, the Company shall issue the corresponding invoice, and the Contracting Party shall be obliged to pay the aforementioned amount as stipulated in clause 6.3.
7. Duration and Termination
7.1. Duration of the contract
The contractual relationship between the Company and the Contracting Party shall enter into force on the day on which the Company notifies the Contracting Party of the acceptance of the Contract or on the day on which the Company activates the contracted Service, whichever occurs first. Likewise, it shall have the initial duration defined by the Contracting Party at the time of activation and request for the Service, with the periods running until the last calendar day of the month in which they expire, except in the case of Meeting Room rental Services by the hour or for single days.
At the end of the initial duration period, the service shall be automatically and tacitly extended for successive periods equivalent to the initial contracted duration period, except in the case of Meeting Room rental services for individual hours or days, and unless either of the parties expresses their desire not to extend the service, by prior notice sent in writing to [email protected] or by any reliable means, at least one (1) month prior to the expiry of the initially agreed period or, where applicable, the expiry of any of its extensions.
Notwithstanding the foregoing, the Contracting Party wishing to extend the Service may do so at any time by simply notifying the Company in accordance with the provisions of Clause 11. or by making a new contract through the Website.
7.2. Termination of the contract
These Conditions of Contract, in relation to each of the Services that are applicable in each case, shall terminate for the causes admitted both in the Civil Code and in the Commercial Code and, specifically, for the following reasons: (a) upon expiry of the term or any extension thereof; (b) by mutual agreement between the parties expressly stated in writing; (c) by early termination of the Terms and Conditions of Business in accordance with the terms and conditions set out in the following clause and (d) for failure to provide supporting documentation as stipulated in clause 3.4. In any case, the termination of the contractual relationship shall not exonerate the parties from the fulfilment of outstanding obligations.
Without prejudice to the right to terminate the contractual relationship established in the previous paragraph, the Company may withdraw or suspend the provision of the Services to the Contracting Party at any time and without prior notice if it considers that the Contracting Party is in breach of any of the obligations assumed by the latter by virtue of these Terms and Conditions, and may request payment of any damages that may be incurred as a result of such breach.
The Contracting Party may terminate these Terms and Conditions of Contract at any time provided that he/she expressly notifies the Company in writing by e-mail to the following address [email protected] or by any other reliable means, its wish not to continue. The period of notice for termination of the contract shall be thirty (30) days at the expiry of the contractual period, or any of its extensions. For example, if you give your notice on 13 June, the Contract will not end until 31 July. In the event that the Contracting Party does not give due notice of its intention not to renew or terminate the contract, the deposit shall be forfeited.
The Contracting Party must provide the Company with a copy of the documents accrediting the non-use of the contracted address or the change of the registered address for fiscal purposes at the competent public bodies (Companies Register, Tax Office, TGSS, etc.). It is the Contracting Party’s responsibility to remove all references to the contracted address and telephone numbers from all media, whether physical or digital. Otherwise, the Company may continue to invoice the Contracting User for the use of the address (Virtual Office) until it is completely eliminated and the supporting documentation is provided.
In the case of annual contracts with annual payment, no refund shall be made on the amount of the service in the event of early termination of the contract.
7.4. Other causes of termination
Notwithstanding the foregoing, the Parties may terminate the relationship at any time, in the event that the other party: (a) is in serious or repeated breach of its obligations hereunder; (b) it enters into voluntary or compulsory liquidation (excluding any reorganisation or merger) or receivership or bankruptcy; (c) it enters into or decides to enter into any legal transaction or procedure whereby all or a substantial part of its assets pass to the benefit of its creditors in general, or of certain creditors in particular; (d) a court orders its liquidation and/or dissolution, and/or a receiver or other similar office is appointed in respect of all or any part of its assets or estate, and (e) in the event of any of the causes provided for by law. All of this regardless of the legal actions that may arise from such cases.
Unless otherwise expressly stipulated in these Conditions of Contract or by law, and only to the extent and extent stipulated therein, the Company shall only be liable for direct damage suffered by the Contracting Party, and only when directly caused by the Company. The Company shall be exonerated from any type of liability to the Contracting Party, its users, employees and third parties in those cases in which the anomalies are due to actions or omissions directly attributable to the Contracting Party, its users, contractors, lessees, representatives, assignees, employees or personnel that depend on it or are at its service, or any third parties, as well as those that are a direct or indirect consequence of the misuse of the Services by personnel outside the Contractor. Except in proven cases of wilful misconduct, the Company shall not be liable for damages, loss of business, income or profits, consequential damage, loss of profits or business opportunities, cost savings and the disappearance or deterioration of data, documentation or correspondence of the Contracting Party.
The Company shall in no event be liable for: (a) any costs, fines, penalties, penalties, indemnities, charges, damages or fees arising as a consequence of the Contracting Party’s failure to perform its obligations; (b) the content, use and publication of the information and communications distributed through the Services as well as the use and results obtained from the Services by the Contracting Party and its users; (c) the Contracting Party’s violation of any rule that may be applicable for causes or in connection with the use of the Services. The Contracting Party is and shall be solely responsible for: (a) your use of the Services provided; (b) full compliance with any regulations that may be applicable because of or in connection with the use of the Services, including, but not limited to, the rules of use of the Services provided, the provisions on data protection, international communications, export of technological information, consumer and user protection, confidentiality, secrecy of communications and the right to privacy. In this regard, the Contracting Party undertakes to take appropriate measures to prevent any unlawful intrusion into the privacy of natural or legal persons that would violate the right to honour of third parties.
The Company declines any liability that may arise from the correspondence received or from any illicit or illegal activities that may be carried out by the Contracting Party, and which is supported by the address indicated by the Company providing the services.
In order to prevent and prosecute offences for which the Company may be held vicariously liable, the Contracting Party expressly authorises the Company to provide the data and access to the content requested by the competent authority and by the State security forces in the course of a police investigation. The Contracting Party shall be solely liable for any claims or legal action, judicial or extrajudicial, brought by third parties against both the Contracting Party and the Company, relating to the infringement of third party rights and/or applicable regulations deriving from the content, and the Contracting Party shall bear all expenses, costs and indemnities incurred by the Company as a result of such claims or legal action.
8.3. Force Majeure and Acts of God
Under no circumstances shall the Company be liable for the temporary or total cessation of the provision of the services referred to in this contract, provided that such interruption is due to force majeure or acts of God, and that it is not attributable to the Company. In the event of cessation of the provision of services, due to the material impossibility of disposing of its facilities, in the event of the extinction of the possessory title, it shall not assume any liability either.
Without prejudice to the provisions of applicable law regarding the disclosure of these Terms and Conditions to the competent authorities, the parties undertake the strictest duty of confidentiality regarding the content of the conversations, negotiations and actions relating to their subject matter, and undertake not to disclose, either in whole or in part, their content to third parties without the prior written consent of the other parties. Notwithstanding the foregoing, the Parties may disclose such information to companies of the same corporate group, employees and collaborators and independent consultants who have a need to know such information and undertake to keep such information confidential on terms as strict as those provided for herein.
The parties undertake, for the purposes of this contract, to comply with the applicable legal requirements and regulations, and in particular with the provisions of the Personal Data Protection Act (Organic Law 15/1999, of 13 December) and its implementing regulations, and Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as related regulations.
All notices or other communications to be given hereunder shall be in writing (sent by post, registered mail with proof of delivery, e-mail, facsimile, etc.) and may be addressed to the attention of the contact persons indicated in the Service request. Communications between the parties in respect of which proof of receipt must be recorded shall, in any event, be made by registered mail with proof of delivery or by bureaufax. In the case of other communications, the other party’s reply shall suffice to establish receipt.
The Contracting Party may not assign, transfer, encumber or subrogate this contractual relationship, or the rights and obligations arising therefrom, to any third party without the prior written consent of the Company. In any case, the Contracting Party that assigns its contractual condition shall be jointly and severally liable with the assignee for all obligations arising from the Conditions of Contract, including the formalisation of the appropriate guarantees.
The Company may assign this document or any of its rights or obligations hereunder to third parties without prior notice or communication to the Contracting Party.
The Company may contract and/or subcontract with third parties as it deems appropriate in relation to the performance by such third parties of any or all activities necessary for the maintenance, updating, improvement and/or provision of the Services.
It shall be the sole responsibility of each of the parties to take out the corresponding insurance policies to guarantee the possible liabilities arising from the Terms and Conditions of Contract and their breach.
15. Legislation and Jurisdiction
This contract shall be governed by Spanish law.
For any question or dispute arising from the performance, breach or interpretation of the Contract, the Courts and Tribunals of the city of Barcelona (Spain) shall have jurisdiction, to which the parties expressly submit, expressly waiving their own jurisdiction if any other jurisdiction should correspond to them.
Services covered by the agreement: The characteristics of each of the services, the availability of the same and the rates shall be those that at the time of contracting appear expressly and publicly on the Company’s Website.
The Company shall provide, by entering into this contract, the following Services under the conditions detailed below:
a) Registered addressof civil or commercial companies (registered office or of their branches or delegations) and of national or foreign natural persons, at the address chosen by the Contracting Party through the Website at the time of contracting, and whose complete address the Company shall indicate to the Contracting Party.
The contracting party is authorised to domicile its activities at the address indicated for the duration of the contract, and undertakes to provide the Company with a copy of the documentation accrediting the installation or transfer of domicile, as soon as any of these circumstances arise.
The registered address service referred to in this section shall in no case entail any primary or subsidiary liability for the Company or for the property owner. Likewise, it does not imply any right derived from a leasing or subleasing relationship, and in no case is it a lease, sublease or transfer of the property. All objects and furniture in the registered address office are the property of the company providing the services.
As a consequence of the acceptance of the Terms and Conditions of Contract, the Contracting Party may use the address indicated on the forms, cards, letters and other documents relating to its business activity. Under no circumstances may you make any use or combination of the name or trademark of the Company or affiliated companies in connection with your business.
Upon termination or cancellation of the contract, the contracting party shall be obliged to remove the aforementioned registered address from any registers in which it may appear, at its own expense.
b) Receipt of correspondence, dispatches, courier and parcels for safekeeping or forwarding to the Contracting Party, according to its written instructions and at its expense.
The Company accepts no responsibility or liability whatsoever for the content and condition of the shipment, and shall cease to be liable upon receipt of the shipment.
However, the Contracting Party shall be liable to all authorities and bodies for the contents of the said messages, in the event of any liability of any kind arising therefrom, from which the Company is expressly exempted.
This service shall be limited to those letters, printed matter, parcels or packages that are delivered by the Postal Service or by any other means to the address indicated. Shipments for which the Contracting Party bears the costs and for which sufficient funds have not been provided in advance may be returned to the sender. If the receipt of the aforementioned documents and objects requires acceptance on behalf of the Contracting Party as proof of delivery, the Contracting Party hereby authorises the Company for this purpose. The Company also reserves the right to refuse admission to deliveries which may be suspected of containing dangerous or illegal substances or objects, and to any suspicion that the address is being used for fraudulent activities, and the Company may in such cases refer such suspicion of criminal or fraudulent purposes to the official police and investigative bodies.
The Company reserves the right, without prejudice, thirty (30) days after the cancellation or termination of the contracted service, to return or destroy all correspondence that has not been collected by the Contracting Party.
c) Periodic mail forwarding according to the express instructions of the contracting party and at its own expense. The contracting party expressly authorises the Company to open correspondence in cases where forwarding is necessary.
d) Individual attention to personal visits in accordance with the instructions received from the contracting party. The visits received shall be communicated to the Contracting Party in accordance with its written instructions and may also be consulted by the Contracting Party in its private customer area. In the event that any person in connection with its business is found to be acting in an abusive or disrespectful manner, the Company reserves the right to inform such person about the contractual relationship the Company has with the Contracting Party.
(e) Telephone and telefax answering service. For these purposes, the Contracting Party shall be authorised to use the telephone and fax numbers assigned by the Company, according to the type of contracting specified in the particular conditions, provided that they are not charged to the recipient. Incoming calls will, where available, be answered with the name of your Company and following the written instructions of the Contracting Party.
The messages received shall be communicated to the Contracting Party in accordance with his written instructions and may also be consulted by him in his private customer area. Call and fax reception, transmission and forwarding services shall be at the Contracting Party’s expense, in accordance with the rates established from time to time.
f) Use of meeting room. The use of the meeting room and furnished offices does not imply any right derived from a lease or sublease relationship, and in no case is it a lease, sublease or transfer of the property. All objects and furniture in the office are the property of the company providing the services. The Contracting Party shall be liable for any material damage or loss to the contracted facilities and their furnishings. The use of the same must be requested forty-eight hours in advance and may be contracted for fractions of an hour, not cumulative or refundable for non-use. The Company shall assign the contracting party the meeting room or furnished office available at the location, date and time requested by the contracting party. If no office or meeting room is available for the requested date and time, the Contracting Party shall be informed and shall be offered at least one available alternative with similar characteristics. In the event of non-availability or if the alternative offered does not meet the Contracting Party’s needs, the Company shall fully reimburse the amount paid for the pre-booking.
In the event of cancellation of the meeting room booking by the Contracting Party with at least 48 hours’ notice, the Contracting Party shall be entitled to a 100% refund of the amount paid, except wher otherwise indicated. For cancellations with a notice period between 24 and 48 hours, the refund will be subject to a cancellation charge of 50% of the amount paid, and for cancellations with less than 24 hours notice, the cancellation charge will be 100%.
The following data and supporting documents are required by the Contracting Party in order to activate and start the Services contracted by the Contracting Party. The contracting party shall have fifteen (15) days to submit such information to the Company. In the event that the legal entity is in the process of incorporation, the term may be longer, subject to prior agreement with the Company.
If you are a legal entity, you must provide a copy of:
a) DNI, NIE or passport of the administrator or of the person with powers to formalise the contracting.
b) Deed of incorporation and powers of attorney of the company showing the person authorised to sign.
(c) Company Register registration sheet
(d) company tax identification number
e) Bank document showing the holder and IBAN number of the bank account for the direct debit of payments.
In the case of physical persons, a copy of the following must be provided:
a) DNI, NIE or passport of the contracting party
b) Bank document showing the holder and the IBAN number of the bank account for the direct debit of payments.
In both cases, list of persons authorised to use the contracted Service, in particular to receive and collect correspondence and telephone messages, with their respective telephone and e-mail numbers.
The requested information should be sent scanned to the following e-mail address [email protected]